Sudden issue with step assigned to an email

I have a workflow (access control set to allow anyone to begin the workflow) that collects an anonymous user's email address {EmailAddress} on step one with step 2 assigned to {EmailAddress}. I've been testing this workflow for several months and it has been working as intended but as of yesterday I noticed that the email that should trigger back to {EmailAddress} (with a link to complete step 2) is not being sent to email addresses outside of our organization. I've checked spam folders to be sure it wasn't sent there.

Example: I was logged into my work email, performed step one of the workflow (entered my work email) and received the link to complete step 2 with no issues. As soon as I logged into my personal email and started the workflow by entering my personal email address, no email was sent back to my personal email. I've tested this with a few people and am getting the same results.

Official comment

Megan Ellis April 20, 2023 18:09

Hi Nikki,

I recommend using these Email Troubleshooting steps. If you're still having trouble, please open a support case, include the workflow.zip file and let us know the date, time and email(s) that are not receiving email from frevvo so that we can further investigate.

Thanks!

Sudden issue with step assigned to an email

Comments

Didn't find what you were looking for?