Sudden issue with step assigned to an email

Nikki Pickard

April 20, 2023 13:46

I have a workflow (access control set to allow anyone to begin the workflow) that collects an anonymous user's email address {EmailAddress} on step one with step 2 assigned to {EmailAddress}. I've been testing this workflow for several months and it has been working as intended but as of yesterday I noticed that the email that should trigger back to {EmailAddress} (with a link to complete step 2) is not being sent to email addresses outside of our organization. I've checked spam folders to be sure it wasn't sent there.

Example: I was logged into my work email, performed step one of the workflow (entered my work email) and received the link to complete step 2 with no issues. As soon as I logged into my personal email and started the workflow by entering my personal email address, no email was sent back to my personal email. I've tested this with a few people and am getting the same results. 

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• Official comment

  

  Megan Ellis

  April 20, 2023 18:09

  Hi Nikki,

  I recommend using these Email Troubleshooting steps. If you're still having trouble, please open a support case, include the workflow.zip file and let us know the date, time and email(s) that are not receiving email from frevvo so that we can further investigate.

  Thanks!

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