Emails not being sent when the workflow step is "send email" or doc action is "additional email"

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Anisa Krymowski

Hi everyone,

I'm encountering an issue where emails are not being sent when the step is "Send Email" or the document action is "additional email". The emails are being received when for approval steps.

Has anyone else had this issue?

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    Megan Ellis

    Hi Anisa,

    See this troubleshooting documentation which covers some common email issues. Also, check that the "from" address is not blocked or marked as spam on your email server. Finally, make sure that any values in the "To" and "CC" fields are resolving to valid emails - in earlier versions, an invalid address in one of these fields could cause the email not to send. This has been resolved in the latest patch - see your version's Detailed Release Notes.

    Best,

    frevvo Support

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