frevvo Login Issues after Upgrade to v11.1 (SAML Security Manager)

After this morning's upgrade to v11.1, some SAML users are unable to login to frevvo.

Who is affected?

Customers using the SAML Security Manager may be affected.

What is the issue?

The v11.1 upgrade included updated OAuth libraries, which change the service provider metadata slightly. Customers using the SAML Security Manager are unable to login to frevvo.

Actions Required

If your users are unable to login, this issue is resolved by updating the service provider metadata.

1. Generate the Service Provider metadata. Please follow the steps in this documentation.

2. Add the service provider metadata into your IDP configuration (if required). See this documentation.

3. Log in as the built-in admin. Edit the tenant, and add the new metadata (without the xml prologue) to the Service Provider Metadata property.

Please note that if only some (not all) users are affected, the metadata is not likely to be the issue. Ask users to clear their browser cache or use an incognito tab to try their login.

Need Help?

Contact support@frevvo.com or fill out a Client Services Help Request if you need assistance with the above steps.

We appreciate you trusting frevvo with your mission-critical applications. It is our goal to always provide you with the highest quality of service possible.

Thank you,

frevvo Customer Support